Return and Cancellation Policy

Returns and Cancellation Policy

We strive to provide quality products and professional service. If you are not satisfied with the product you received, you may contact us in accordance with the policy detailed below.

Order Cancellation
An order can be canceled in accordance with the provisions of the Consumer Protection Law. A request for order cancellation should be made by contacting customer service, stating the order number and contact details.

Returning Products
A product can be returned within 14 days of its receipt, provided it has not been used and is returned in as new condition as possible and in its original packaging.

Refunds
After receiving and inspecting the product, a refund will be issued via the payment method used for the transaction, minus cancellation fees, if any, as stipulated by law.

Defective Products or Order Errors
If a defective product or a product that does not match the order is received, please contact customer service as soon as possible. After investigating the case, an appropriate solution will be provided, including replacement, repair, or a refund, as needed.

Return Shipping Costs
In the event of a return that is not due to a product defect or an order error, the return shipping cost will be borne by the customer.

Product Inspection
A refund or exchange will be processed after the product has been returned and inspected by the website's team.

Policy Changes
The website management reserves the right to update this policy from time to time as needed and at its discretion.